Frequently Asked Questions
The following answers do not exclude the mandatory reading of the Terms and Conditions, which provide more detailed information on all these topics. However if you still have any questions send us an E-mail.
They belong to Editorial Blau Lda, a Portuguese publishing house founded in 1990 and specialised in the national and international edition and distribution of quality books on architecture.
Editorial Blau, Lda.
Rua Júlio Dantas, n. 117
N.º VAT number: 502 784 598
Share capital: 5.000 €
Lisbon Commercial Registry Office
Livraria da FAUL
FACULDADE DE ARQUITECTURA DA UNIVERSIDADE DE LISBOA
Pólo Universitário | Alto da Ajuda
Rua Sá Nogueira – 1349-063 Lisboa
Open Monday to Friday, from 8 a.m. to 3 p.m
Phone: +351 919 368 235
Registration is simple and fast, and can be done in two ways:
– By clicking on the LOGIN/REGISTER command, which is available on the command bar on top and filling in the requested information.
– Or, when you finish shopping, by filling in the requested information and selecting the "Create an account" option that appears almost at the bottom, at the end of the Billing Details.
Logging into an existing account is simple and quick, and can be done in two ways:
– By clicking on the LOGIN/REGISTER command, which is available on the command bar at the top and filling in the requested information.
– Or, when you finish shopping, by clicking on the LOGIN/REGISTER command that appears at the top.
Yes, you can. Just choose to checkout without logging into an existing account, but we always recommend that you do your shopping by LOGINING IN to an existing account or REGISTERING to a new account, because this ensures greater security and makes the ordering process more practical in the future, since it allows access to your customer history.
By clicking on the LOGIN/REGISTER command, which is available in the command bar at the top, and then selecting "Recover Password", you will immediately receive your password in the indicated e-mail address.
You can change your personal data at any time by accessing your personal area.
Your data is treated informatically in a safe way, however, although the Editorial Blau site has safe areas, where the information circulates encrypted, there are other personal data that circulate in an open network, not being protected against eventual deviations.
Yes, you can, just send us an e-mail with your request.
Yes, send us an e-mail with the reasons for the change or cancellation and, if the order has not yet been sent, we will modify or cancel the order.
Always check that the billing data entered is correct, because after the order is finalised it is not possible to make this change without issuing a credit note that will have to be signed and stamped by you.
Send us an e-mail with this request.
Yes, all the prices shown include VAT.
Currently in Portugal the VAT rate for books, PDFs and e-books is 6% and 23% for other items and services.
There is no limit on the number of copies you can buy in each order, depending only on the available stock.
You can pay by cash, ATM and VISA.
You can pay by Paypal or bank transfer.
In Portugal and Islands deliveries can be made in person at the College of Architecture Bookshop or by mail.
In Europe and other countries deliveries are made by registered editorial mail and with tracking number.
Portugal and Islands: 6 working days
Spain: 9 working days
Europe: 16 working days
Other countries: 25 working days
Before the current health crisis, yes, but nowadays additional delays can occur, especially if the shipments also include customs procedures.
Portugal: 6 euros per order, whatever the number of books in the order and including registration with tracking number.
All shipments include international registration and tracking number Spain: 12 euros per order, whatever the number of books in the order
Europe: 24 euros per order, whatever the number of books in the order
Other countries: 36 euros per order, whatever the number of books in the order
If the products you received do not correspond to your expectations, you can request by e-mail a return to Editorial Blau within 14 days.
The refund will be made within 14 days, using the same means of payment.
What is the amount of the refund? The value of the refund will be the total amount paid.
If the package is damaged in a way that may affect its content, you should take detailed photographs of the exterior and interior damage and send us an e-mail with the photographs and a brief explanation of the damage.
Send us an E-mail to communicate the situation detailing the missing items.
Send us an e-mail reporting the situation so that we can locate the order.
Email us to report the situation and we will arrange for a new shipment or a full refund.
Send us an e-mail reporting the situation and we will reship at no additional cost.
Read the Terms and Conditions, which inform in great detail all these issues, however if you still have doubts send us an E-mail with your question.